Home Services at The Home Depot

You will find almost everything for your next project..

Terrible customer service. All the way from the manager (Annette) to flooring specialist(Shareen). I called many times to follow up with my carpet ordering (~3K ticket). They had written an estimate however no one called me to take my order. So I called and after several attempts talked to flooring specialist. She told me that she was able to find my order however was busy and will call me back in few hours. She never called. I called again and talked to the manager. She was unable to help me as she did not know how to find out the lead time to install and the flooring specialist was gone for the day. She promised someone will call me in the morning. No one called. I called back and after few attempts talked with the office manager again as flooring wasn’t answering. She completely blamed it on me by saying that I did not order it last night when I had talked with her. When in actuality she couldn’t help me because she did not know how to find out the lead time. Finally I was able to talk to flooring specialist again after being on hold for such a long time just to find out that they had sent my order to another home depot in the area and that she couldn’t help me at all and told me to call the other store…so I had to start the process again. These people do not know how to talk to a customer…very unfriendly and incompetent.