Tempe Mechanical

Are you kidding me? This company was recommended to me for a property I manage. I contacted them and set up an appointment. Their rep came - nice guy - took plenty of pictures and measurements. When done he said he would take it all back to the shop and they would send me a proposal. That was mid June. It is now the end of August and still no proposal. I called them several times and left a message for Stephanie who was my contact. Out of probably 7-8 calls over several weeks she returned one call and left a message that they were working on it and would get back to me soon. I called again a couple of times after that and she did not bother to return my calls. If you still want to call them good luck. Personally I can not imagine worse customer service and would be shamefaced if I owned or ran a company that operated in this manner.

Tried 3 times to fix our A/C as we were dying from the heat. Called Collins Comfort Master, they fixed it in 15 minutes. Worse yet, after the first visit I couldn't talk to a live person. They hid behind an electronic device for communication.

Good quality and honest working people would highly recommend this company

A DETERMINED and awesome working environment if you are determined as they are. I would work for them in a heartbeat if given the opportunity to. You get 100% pro level work, nothing is slapped together just to get in n out. IT'S right n tight, no smash n dash mentality atTC. GREAT OWNERSHIP & same training Kessel is best technician in AZ. (From former service technician)

Cancelled 2 separate appointments on me and the service scheduler is difficult to get a hold of to get updates on things. Now they claim they cant get out for a week?! I have been a customer of theirs for a long time but this is unacceptable.