Botticelli Plumbing & Heating

Called on monday to have a plumber come take a look at the stains on my ceiling figuring it would be something bad like a busted pipesomewhere. I was told there would be a $69 fee for the diagnostic which I understand. Jose apparently came and was nice to my girlfiend and explained the different issues happening with the water heater and the sinks. However, going back to the ceiling stains that is underneath the 2nd floor toilet. my girlfriend told me the techs toof off the toilet replaced the wax ring and put back the toilet. They then proceeded to test to see if the leak persisted with toilet paper and it was still leaking at which point she was told its an issue with the toilet and not the wax ring.fine I understand that. Well... I was charged $125 for a wax ring and a tp test. My total charge for the call was $194 and I still have the problem. These guys have to make their money somehow and I understand it a business however $194 gor 45 minutes of work seems extreme to not even have a small temporary fix.. but not all is bad ,Jose did flip the outlet for the dishwasher which wasnt working . Espensive lesson. I will not be using these guys again.

I just moved in from NYC and knew nothing about water heaters and wells. Jose helped me tremendously. He fixed my problem and simplified things so I can gain a greater understanding. He was extremely knowledgeable and covered all areas making me feel secure in my home. Will definitely use these guys again and will request Jose.

What happened to the saying "the customer is always right"? At the start of an install for a hot water heater in my home by Chris, I called Botticelli to express my concern about the brand which was to be installed. If you Google "American Water Heaters", you'll find reviews of this brand to be overwhelmingly poor. Upon explaining my concern and fully understanding that American Water Heaters is owned by Ao Smith which carries the same warranty, I was reassured that the units are fine and that there was nothing else they could tell me. While pressing the concern, a man's voice can be heard in the background yelling "its too f'n late". Clearly not happy with the product being installed in my house, and a lack of customer service to remediate the situation (besides reiterating that the brand is fine), I'm left to see what happens over the years. On the plus side, our installer Chris was very professional. I'm only speculating, but its possible that Botticelli installed a cheaper and less reliable brand (based on my light research) in an effort to increase their margin on labor costs. Shame on me for not being more up front about what I wanted installed in my home. TLDR; Poor bedside manner in making a customer feel confident in a product being installed in their home.

Replacing the plumbing pipes, connections under the kitchen was done expertly and neatly. The area where the work was done was left neat and clean -- both in the kitchen and the bathroom. I couldn't have been more pleased. Tho' the work was planned for 6 hours, it was completed in a shorter amount of time, thus allowing me to leave and complete my own errands.

We woke up on a Sunday to water streaming from the ceiling in one bedroom, and the kitchen flooded with water upstairs! Jose from Botticelli Plumbing came out quickly (on a weekend!) to assess and fix the problem (a leaking refrigerator coupling) in no time at all. We know nothing about water valves, and Jose patiently explained where our main water valve was and how to turn it on/off (in case of problems next time), in addition to also giving us an estimate on a future plumbing-related project. FANTASTIC demeanor--he kept calm while our entire family was freaking out--gave helpful advice, was quick, super friendly, and very patient! We can't wait to have Jose back!!