Handyman Connection

I am very disappointed and want to leave a quarter star as a full star is much to high for the work that was done. My partner and I called the Handyman Connection to our home as we were doing modifications to our home for energy savings, which identified that we could get a good rebate in our basement if the walls were done with insulation to code. We went to the Handyman Connection after doing a review of the services in the area and Handyman had a positive review on Google, which resulted in us hiring their services. On the day for Quoting, we had a pretty good feeling on the Handyman, the handyman showed up on time, gave us a quote on site. The handyman quoted a much larger amount than we were expecting and we inquired as to why the quote was so high. The answer we received is the work includes extra area we did not counted for, and the guy who came to quote also stated that the work would take up to 6 hours. Based on his description,we considered the quote was reasonable. However, we were not happy with the result. The handyman we had, had taped most of his work with only a couple of nails on the top, after quoting that he would fasten it to the wall with concrete screws which he did not do. He asked us to purchase two boxes of the concrete screws, which he only used up an eighth of one box. Also the area covered was less than the areas quoted. The comments we received is because he used off the material, no extra material to cover the rest of the area. We did not accept the excuse, it should be part of quoting to tell us what extra materials we required . We could easily pick up the material when we picked up the nails/screws and tapes based on his requirements to complete the task. Within 48 hrs, the tape job started to peel off the wall. The insulation had begun to fall and sag after that. An attached picture has shown this work and some of the issues we are now having. We contacted the Handyman connection several times, asking for a partial refund for the work that was left incomplete and to fix the falling material. At the beginning, Handyman seemed fine and were responsive, and requested us to send over the pictures to show the issues. Since responding to their requests, we have not received any call back to resolve our issues and complaints. We have been emailing and calling them with no response. I really do not like to issue a negative review on anyone, but this was such a bad display of poor workmanship, that this experience left us feeling drained and used by the Handyman Connection Cambridge location. I cannot speak for all the locations or the other handy people, all I can do is leave a review based on my experience on my situation. For me it was bad, a major upset and I am ready to sue them for the poor job they did and they lost our business forever. The handyman showed up, quoted high and did the work, failed to complete the job, never returned to complete the job, and did not do the full scope of work as was originally quoted. If you are planning to hire this group I would urge you to pay half upon completion and half a week later and to make sure they do the job right. Their lack of professionalism and total lack of providing a professional service has resulted in my review. Next time, we will find a general contractor to hire, rather than the Handyman Connection. This experience has permanently given us a sour taste for their service. All they had to do was talk to us, be honest and complete the scope of work they quoted on.

Had a small job in my kitchen. Needed 3 plug receptacles replaced and mounted in newly installed backsplash. Technician was on time, professional, very soft spoken polite man. Will consider same company for other jobs around my home.

Mike installed our cat door today into our basement door and it looks great! I called on Monday and work was started and completed this afternoon. My daughter and her dog (half beagle/half lab) moved in with me so I needed this job done asap so my 5 month old kitten can hide when she wants too. I definitely recommend this company. Thank you! :)

Hired for furniture assembly & moving within my home. Mike was very professional - on time, work completed quickly & very pleasant. Lynne at the office was very helpful with booking & payment. Will definitely book again.

Bob did a great job hanging 20 pictures at my home. I will definitely call Handyman Connection for future projects.