Home Services at The Home Depot

I feel bad about giving such a negative review to Home Depot as I have been a longtime customer and stockholder of the company. Unfortunately, my most recent experience has been a really bad one, and I am not sure it is unique to this store or not, but this is where the issue happened. I ordered a patio door from this store, and when it was installed is was obviously damaged and did not fit. The installer, from Home Depot - or contracted through them, told us he did not think the door was right, but that it could "straighten out" over a few days. The door actually became more warped, and it then rained and water came in the house soaking our brand new carpet. We immediately reported the problem with Home Depot. They were slow to respond, and ultimately put it between Jenweld - the door company, and their warranty department. It took about 3 weeks, of calling and pushing on HD to get anybody to call me back. The door still has not been replaced as we are waiting for Jenweld to follow up on the warranty claim. Overall a terrible experience and if I ever need a door again I would NOT go to Home Depot, I would rather work with a good contractor in the area. Even if it cost more, dealing with Home Depot is not worth it!

The. Home services departmen has a terrible customer service. I rented a machine to wash my house carpet an Caroline was rude when I choose the machine that I wanted not the one she graved. She was screaming to a coworker who was very sweet and tried to help us because there were no body @ the desk when we arrive. When we came back to return the machine there were a pregnant lady that even do I talked to her in Englis without listen what I said inmediatly told me "I don't speak Spanish" and also was rude telling to my husband to sign on a scren that wasn't prepare to sing with a descriminative actitud. We have been visited this store many times this month without complains but for sure "I'LL NEVER GO OR RECOMENDED THIS STORE FOR HOME SERVICES" HOME SERVICES HAS A RUDE AND DESCRIMINATIVE CUSTOMES SERVICE.

Went to the Home Depot store on Duportail Street to look at flooring and to get an estimate for our remodel. Waited 10+ minutes for the clerk to find someone who worked in the flooring department and finally were waited on by a man named Roy. From the very start we felt like he did not really want to help us. We provided measurements for the room that we are remodeling and picked out the laminate that we wanted. The whole time Roy had a very condescending tone. When we asked him for an estimate he told us that he could not give us one until Home Depot sent out their own staff to measure our room at a cost of course. Needless to say, we were extremely unhappy with the experience and will not shop at Home Depot again. We have decided that we will take our business to a competitor.