Drain Masters

Mike, the owner, was very upfront from the beginning. I had a broken drain line in my slab. My warranty company sent Drain Masters out for the repair. Mike was easy to get ahold of at all times and kept the repair as little stressful as possible. After work was completed Mike came back out and gave us a lot of helpful tips for maintenance on our cast iron pipes. Will be using Drain Masters for all future needs. Also, locally owned and operated business!

Can I give 0 stars? Unfortunately, our warranty company assigned our work order to Drain Masters. I called the next morning and set an appointment for the following Monday. That Monday morning I called to give them our tenants' phone number so they could call when en route. I provided them with the number and they said thanks, as if all was good. While I was on the phone I figured I would double check the appointment window. To my surprise they told me I didn't have one. So I didn't have an appointment but yet you took my tenants' phone number which would have implied that you had an appointment to which to assign that phone number? What's worse is they told me they never got a notification from First American. That's bogus because my First American account shows the notification AND First American confirmed they sent it. Further, Drain Masters would not have scheduled an appointment if they were not first notified by First American. BE AWARE.

Great company, technicians and customer service are all amazing. Techs work quickly and efficiently and answered all of my questions and took the time to explain the issues with my plumbing. I'd recommend for all plumbing needs, will be using them for any future plumbing issues.

I was very pleased with the service provided and the level of integrity this company has.to offer.Mike the owner very informative,honest and definately a man of his word.Marcus very friendly and hardworking young man.Beth and Erin in the office very helpful and always kept me in the loop with timing and procedures.I will certainly refer any friends or family to Drain Masters!

Ryan was great. Very informative and tidy!