SERVPRO of Alamo Ranch

Stay away. These guys will tear your home apart and leave everything. They knocked out all of the pilots from my stove and oven and wouldn't fix anything. They'll tell you all of the good things up front about how smooth the process will be and then leave you in turmoil. Companies like this franchise shouldn't exist. They won't listen to you as the customer and will do everything they can to take the easy way out after they've destroyed your home. We've been living in our home for 7 years brand new and I'm a100% disabled veteran and they cared nothing about integrity. Spoke with the owner who half heartily listened to what happened only to call the next day to ensure nothing they promise would get taken cared of and took the easy route out and denied they causes the issue. If you're looking for quality work so use this servpro use another. Find out the one your insurance ACTUALLY does business with. Don't do what we did and find out the hard way. Value your home and find someone that does quality work with integrity.... STAY AWAY Manager messages back with the contact us to help resolve any issues, but did nothing. Only to make reviewers think they actually care. Nothing was resolved had to get new company and go through insurance to go after their insurance for stove repair.

I had water damage from a busted upstairs under the sink water hose. It partly flooded the upstairs bathroom and the carpet from my walk-in closet and bedroom. The water also went through the floor and down to my downstairs ceiling. I called Servpro and in less than half an hour they where at my house. It was their quick response to my residence that saved my house from further damage. The crew was polite and professional. I was very satisfied with their work. I would gladly use them again and would recommend them to anyone else.

Great service, my family were victims of a shooting that resulted in the flooding of their home and the water damage ruined almost all of our possessions. In this time of great stress it was such a relief to do business with such a respectful, compassionate professional who always answers his phone and was ready to help with any questions or concerns. Tommy really went above and beyond for us and he will always have my gratitude and recommendation.

Lucio and Michael were extremely professional. They arrived on time and they immediately assessed the situation got right to work. They were very careful with our property and took great care in cleaning up. We actually called at 10:00pm and talked to the owner who was very nice even though it was late at night. Great experience and we highly recommend them for any restoration work.

I called to get some water damage repair work done in my home. The lady that answered was nice enough but she transferred me to some guy that sounded like I woke him up. The lady that I had been speaking to and giving all the background information to didn't relay any of this info to him. He was very unprofessional and just say "yeah" when he answered the phone. He acted like I inconvenienced him. Maybe he was a technician that was in bed asleep, I have no idea. She didn't indicate that when she transferred me. It was 7:30 in the morning mind you. This place needs better training for their employees, the work flow path is ridiculous.