- Country: USA
- State: Texas
- City: Katy
- Address: 565 S Mason Rd #157, Katy, TX 77450, USA
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Walter, you saved the day for me and my buyer! Thank you for your expertise, through check up and educating her about the system on this home under contract. I'm sure you've earned her future business as well once the home is sold. How we met Walter: We had called a plumber. He came and checked out all of the plumbing but then he said "I'm not qualified to test out the water softener, you need to call a specialist". I called the closest company and Walter was able to do the inspection right away. He just happen to be five minutes away finishing up another install and came as fast as he could. I will be recommending Texas Water Softeners to future buyer's.
This review is not to rate the quality of the products that TWS sells or the experience of their technicians, but to rate the customer service that I have revived. The team went above and beyond to help me address some issues that I had with a system installed by a different company. I rarely (and by rarely I mean almost never) leave a review, but Walter has earned it, and it is the least I could have done to thank him for the quality of customer service I received on a Saturday, where no other pluming store was open, and not even Amazon could have delivered the parts I needed on time! I will consider and recommend this family owned business for future needs.
Awesome customer service! I called after hours with a question and an issue I have with my system, I literally got a full inspection over the phone. Thank you so very much!!!
I recently had the pleasure of having Texas Water Solutions install a whole house system. And I have to say that every aspect of the service was impeccable. From the moment the technician (Lalo) arrived I was treated with respect and informed at every step of the installation of my system so I would myself know what to look for in the future servicing of my system. I highly recommend Texas Water Solution for your water softening systems and above all Have Lalo install it for you.
These guys are great. I was worried about the hastle of having to do loads of work figuring out how to get a water softener installed, but when I called I talked to Jordan he walked through all the options told me how everything worked and made the quoting process painless and wasn't pushy with the add-ons. Once I decided to go with these guys the installation was just as seamless. They installed everything quickly and quietly, but most importantly I got crystal clear water right after it was installed. Its a family run buisiness Jorden the owners son and Lalo did the installation and personally showed me how to maintain everything. Do yourself a favor. If you need a water softener and you need it quick and seemlessly give them a call.