Heat Wave Heating & Cooling

My son and families heating quit working on a Sunday and I know a bit of heating and cooling and so I went over and looked at it. all things were working until the blower motor was called upon and the motor would not turn on. He called Heat Wave and they came out. I told Mr. Nelson (Technician) what I had done and found and so he went through everything. He found the problem was in the controller and switched the blower motor to run on another speed by switching the wires. He explained all what was going on, gave an evaluation of the old furnace with no pressure to replace. We only got their name because a year before my brother had a friends friend that was supposedly an HVAC Tech install a new furnace and AC system. Unfortunately he paid the guy cash ahead of time and the guy never finished the job so my brother walked over to Heat Wave and they gladly finished the installation very reasonably! As I said earlier I have a good amount of experience and Mr. Nelson covered all the bases and made sure we were running and I can tell you that Heat Wave is lucky to have such an honest and knowledgeable Technician!!!! 5 Stars!!

Would not recommend. Will take the job right away but then makes an excuse that he needs to get parts. Then comes back days later. Parts that should have been on truck or get from Lowes in 30 minutes. Very rude and unprofessional. Also did not diagnose the problem correctly.

Owner hit me in the face. Never spend a dime there.