Michael Fowler review about company Home Services at The Home Depot

The Petoskey Home Depot is the worst retail store I've ever dealt with. My wife and I purchased $7k in flooring from them and were lied to and deceived multiple times throughout the process. Whether it was intentional or just sheer incompetence, this type of customer service is simply not acceptable. First, we purchased the home measurement and ended up having to have our home re-measure three separate times because they missed entire rooms and closets. This added up to around three weeks of delays and the measurements were still incorrect. Once measurements were completed, we had to return to the store on three separate occasions to review the order and correct errors before the order could be placed. Each time we were told that the flooring representative would call us with updates. This never happened. The flooring representative also informed us that we could schedule the install once the order was placed and the flooring would be installed in approximately two weeks. This was a lie. Once the order was placed, we were told that we could not actually schedule the install until the flooring arrived. They stated that it would arrive in about a week and the install would be approximately two weeks after that. This was a lie. The flooring took two weeks to arrive and then we were told that the earliest install they had open was a month and a half away. At this point we considered returning the flooring and going elsewhere, but we were assured numerous times that once the job was finished "we will discuss compensation for all the hassles". After the flooring materials took up our living room for a month and a half, the install was completed. The installers received incorrect information from Home Depot and ended up having to tear out our vinyl floor in the kitchen. Despite the fact that we specifically asked HD about this several times and were told it would be fine to lay the laminate over it. I ended up unnecessarily shaving kitchen cabinets to account for the height difference above our fridge due to this. The installers also put the wrong color quarter round under our cabinets after HD forgot to give them the correct quarter round. Also, one of our closets was left without carpet because the measurements were still not correct after three attempts. Finally, after the install was (kind of) completed, we call the store to discuss the compensation that we were promised on multiple occasions. At this point we were told that we would not be receiving any compensation. After weeks of attempting to contact store managers and HD's corporate office, it has become abundantly clear that they have no intention of discussing the compensation that were were promised. It is unacceptable that companies like this can deceive their customers like this and face zero repercussions for it. If you are searching for a company to meet your home improvement needs, I would highly recommend that you look elsewhere.