Marc Eric Johnson review about company Wallace Energy
I want to warn anyone considering Wallace Energy for propane delivery that they are a very greedy and underhanded company. We signed up for a year of deliveries and paid 2.99 a gallon for the first two deliveries. All the rest of the deliveries were billed at more than 4.40 a gallon. The last three at 4.49 a gallon. Sullivan county average propane price for the past year has always been less than $2.89. You can see the pricing at the NY State web site. When I called it to their attention they refused to take any action beyond reducing the next delivery. I posted a negative review on Yelp and called some of the other local propane suppliers. All were willing to lower prices and guarantee the price for a year. Wallace must have read the review, because they called me back and offered to give me credit for two of the delivery overcharges. I asked for a credit for all 4. After putting me on hold and discussing it, they offered to credit me for 3 of the 4 overcharges. I said that was unacceptable. If you catch a pickpocket, would you be satisfied with getting 3/4 of your money back? Evidently there is no protection from the state for this kind of criminal! I urge you to buy propane from other suppliers!!!
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