William Rhew review about company Marc Francis Plumbing

I initially chose this plumber because of the reviews on various sites. The quality of service is probably pretty good if they show up. On the day of my scheduled repair, almost an hour through my appointment window, the service was canceled. I had to call and ask about the technician’s arrival time as I had to pick up my cat later and the receptionist advised the technician was out sick, and I would be missed that day, and possibly the next as they had some “large job” to attend to. There was no warning or call that morning to advise me no one would be there. Better yet, no one even bothered to call during my scheduled time. I had to do all the leg work myself just to be called back the next day and offered to do the service immediately, but still within a 3 hour time window. This is not acceptable service. We have jobs and cannot randomly take off work or leave to accommodate your schedule. Appointment windows are there for a reason and a courtesy call in the morning would have more than sufficed. Should you choose this company, be sure to be beyond flexible with your scheduling. With that said, no one was rude from the company, but their back end operations need some help.