Colin Carr review about company Plumb Tek Ltd

Do not touch this company with a proverbial barge pole. We are (hopefully) considerate but absentee landlords with two flats in Wolverhampton. One of our tenants is a young family with a small baby, so when their boiler became faulty during cold and wet weather we quickly called Craig Edmunds at Plumb Tek (of Kingswinford) who promised to do an immediate diagnosis. He called me from the flat and said that basically the boiler was completely broken and could not be repaired - suggesting that one of the main parts of the boiler was very old and manufacturers did not make that anymore. He quoted £2,005 for an immediate replacement boiler, replacing the existing Worcester Bosch unit with Ideal. After that call we realised that the Worcester Bosch boiler in question still had a few months warranty on it, so we arranged for one of Worcester Bosch's engineers to attend, which he did within 48 hrs. Their engineer called me to say the boiler was cutting out because of a build up of condensation and all that needed to be done was to fit a visible air break. He said "that boiler has another 15 years good use in it". After that information all Craig Edmunds at Plumb Tek started arguing and then just wanted his £69 fault diagnosis fee. All talk of a replacement boiler suddenly vanished. I've also since noticed that many of the positive reviews below are from Craig himself, while there are many more bad reviews. I mentioned the bad reviews to Craig Edmunds who said there was another company called Plumb Tek, and the bad reviews were theres. Yeah right. Bottom line, client beware! Report him to Trading Standards Wolverhampton if you have had similar experiences. And check the online reviews before you book a tradesman!