G Carrasco review about company Roto-Rooter

Our washer drain was not draining appropriately so we decided to call Roto Rooter. These 2 gentlemen came and tried to clear out the drain. They reduced that there was possibly a rusted pipe that wouldn’t let their “snake” through. It was causing the line to kink. They apologized for not being able to fix the problem and said they would have their “leak detector” people come out to find the problematic pipe. Well, no one called and when we called the office, they had no record of needed to call the leak detector company they do business with. The offered to come back another day, but this was already day two after they had come out initially. After many calls, we decided not to do anymore business with them. So now our washer won’t drain at all and the kitchen sink (that the drain connects to) is now sluggish to drain. So now we have two problems that need addressing. I will not use them again, nor would I recommend them to any one either. If I could give below 1 star review, I would. 3/30/18- We had another company come and check the supposed “rusted pipe that may need replacing” and they fixed the problem without replacing anything. Turned out to been a clog and an easy fix. Problem solved.