Ryan Kilboy review about company Perry Aire Services, Inc.

Ryan Kilboy
01.06.2019 Visit a company

We recently had Perry Air perform routine maintenance on our HVAC system; they found nothing wrong and charged $338.50 for it after misleading us with a lower price. They charge a $150 “dispatch” fee which we were lead to believe was simply a minimum that would be added to if labor exceeded that charge. Nope, they just charge you that fee on top of hourly rates, even if they hardly do anything. We called today and tried to explain our dismay but to no end. Go elsewhere, it’ll be cheaper and hopefully less misleading. The tech was super friendly though, so if you don’t care about cost, go for it I guess. UPDATE: Changed my 2 star rating to 3, because after leaving this review, they saw it and refunded a portion of the dispatch fee. They do seem to care about customer service/reviews.

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