Christopher Abeare review about company Porter & Heckman Inc

Christopher Abeare
10.02.2019 Visit a company

I was always happy with Porter and Heckman. However, they are under new ownership and I am no longer using them. They replaced the motherboard on my geothermal unit. Shortly thereafter, I had an error code on my furnace. They came back out and found that the water loop connections were loose and were leaking (from the previous repair), charged me over $100 to tighten the connections that were left loose from their own employee. But, it gets worse, the error codes kept coming back, so I finally called another company to come fix it and they discovered that the new motherboard had not even been set-up/programmed to my system, so it was running very inefficiently and sometimes not running at all. The new company adjusted the settings on the motherboard and it has been working perfectly ever since. Their employees clearly are not knowledgeable about geothermal, and their lack of expertise cost me hundreds of dollars.

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