Ability Plumbing Ltd review about company Ability Plumbers Ltd

MESSAGE FROM DIRECTOR This is an untrue statement below, Ability Plumbers attended this customers house for a boiler breakdown, our engineer diagnosed a faulty PCB which is the boilers main electrical board. Our engineer took a £100 deposit to order this part. After the part was ordered and (costing £180) the customer decided she would just replace the boiler instead demanding her £100 deposit back. We were then stuck with a PCB which was non refundable by the wholesaler so couldn't offer her a refund back. unfortuatley we are a business and not a charity